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HostBuddy AI automates guest communication for short-term rental hosts by combining proactive, end-to-end guest communication workflows with intelligent guest support powered by advanced AI. Built by experienced Superhosts, it delivers seamless, personalized guest experiences without compromising quality. HostBuddy handles the full guest messaging process from first inquiry through checkout and beyond, helping hosts consistently improve reviews while ensuring every guest interaction is covered.
With automated Journeys, HostBuddy proactively guides guests through each stage of their stay while coordinating check-in communication, follow-ups, and revenue-driving opportunities. Hosts maintain full control with flexible coverage scheduling and tone customization to match their brand voice. External channels like WhatsApp and OpenPhone connect into a unified inbox, while action items detected in guest conversations are surfaced via Slack, email, or text to keep teams aligned.
Onboarding is effortless, pulling listing details and historical conversation data directly from your PMS. HostBuddy also enhances direct booking websites with an embeddable chat widget to answer pre-booking questions and improve conversion. By streamlining communication, maximizing revenue opportunities, and reducing manual workload, HostBuddy frees hosts to focus on growing their business. Welcome to the future of hosting.
List of Primary Features
• Proactive & Automated Guest Communication: Automate guest messaging and support with AI across the entire guest journey.
• Journeys: Create end-to-end guest communication workflows that improve reviews, increase revenue, and reduce manual work.
• Effortless Onboarding: Launch quickly with automated setup pulling listing details and conversations from your PMS.
• Flexible Coverage Scheduling: Control when HostBuddy is active with configurable coverage hours and escalation.
• Action Item Detection: Surface issues that require human attention with alerts via Slack, email, or text.
• Revenue-Driving Upsells: Increase booking value with intelligent gap night and extension upsells.
• Unified Smart Inbox: Manage guest conversations across PMS and external channels with sentiment tracking.
• Embeddable Website Chat: Add AI chat to your direct booking site to answer questions and boost conversions.